Services to assist clients deploy and maintain the AdvanceRetail solution
With years of retail experience across a diverse range of businesses, our team have the expertise to assist with your project.
From business consultancy to ongoing support, the AdvanceRetail professional services team work with clients on every aspect of implementing our solution.
Services available include:
- Business Consulting
- Project Management
- Solution Architecture
- Testing and QA
- Software Rollouts
- ServiceDesk Support
- Frontline Support
- Business Engagement Support
- Hardware Procurement
Retail specialists available when you need them.
AdvanceRetail consultants are retail specialists and work with clients to streamline business processes, delivering technology solutions to meet the needs of each individual business. We have worked in diverse domains within the Retail environment such as Supply Chain, Merchandise management, Inventory management, Customer loyalty programmes and web site integrations.
Repeatable and predictable results are the basis for successful projects.
Our experienced and professional team can help you achieve on-time and within-budget projects by applying our extensive background in retail systems implementation and integration services to project delivery.
Good design is critical.
Whether you are planning an extensive IT transformation or extending your business capability using AdvanceRetail, the task of planning and blueprinting the solution can be daunting. Our team can assist with identifying options to arrive at solution recommendations, defined functionality, and the crucial design blueprint and plan.
Testing and QA
Tailored test plans for your business.
We strive to build quality into our products through the entire product lifecycle. We can assist you by applying the same approach to building customised test plans tailored for your business and executing these within your environment. We can help you develop an automated regression testing framework for your AdvanceRetail business processes so that you can be assured that every aspect of your in store processes are validated before software is deployed to your production environment.
Answers when you need them.
Our professional service desk team offer telephone and email support 365 days a year, utilising a range of remote support tools to deliver support directly to users. This support model works best for customers who have in-house staff that manage support requirements but may need deeper technical or AdvanceRetail-specific assistance.
Front Line Support
A single point of contact for your stores.
We provide your business with a single point of contact utilising our professional service desk team who log and manage incoming system related calls. We coordinate third parties on your behalf and within your predefined requirements and manage all calls through to resolution thus freeing up your operational staff to focus on core business activities. Our Front Line support package can be customised to your business needs.
Business Engagement Support
Skilled resources available on demand.
AdvanceRetail have skilled and knowledgeable staff available that can be incorporated into your business team either on site or remotely to help meet your business objectives and maintain business continuity. Whether it is to cover leave of key staff, or a longer term engagement to meet project requirements we have a range of engagement options to assist.
Rollout and Upgrade Automation
Build and deploy effectively.
Whether you require one new workstation or 1000, whether a simple system upgrade or a complex rollout, AdvanceRetail have the in house knowledge and processes to efficiently build and deploy standardised equipment and builds for your environment. Our team have the flexibility to work remotely or within your store environment to deliver the best result and we can assist you with the management of these rollouts through automated deployment frameworks customised for your environment.
Tailored training solutions for your business
We offer training for our products tailored for your business operations and delivered by professionals who have extensive business experience and knowledge within the Retail landscape.
Turn-key retail solutions.
We have strong relationships with the major vendors in the retail specific IT and hardware space and are able to source most of the hardware and consumables products you would need in retail. We offer the convenience of dealing with one Service provider for hardware, software and services and can offer advice and support for retail hardware.